Jobs & Opportunities

Now that Poplar Union is back up and running, we are looking to expand our Front of House team to work across our new seasonal programme of live events, workshops, and performances. We are looking for individuals who are great with people, able to think on their feet, have an interest in the arts, and strongly encourage applications from BAME, LGBTQIA+ and Tower Hamlets based individuals.

To apply for either the Front of House Assistant or Duty Manager positions, please send a CV and covering letter to Beth at: info@poplarunion.com.

The deadline to apply is 8am, Monday 21 June, 2021.

Interviews will take place between 23 – 30 June [ideally in person, but potentially via Zoom if required], ready for a July start date.


JOB DESCRIPTIONS

Front of House Assistant

Purpose of the Role

• Providing excellent customer service, welcoming customers and dealing with any issues as they arise
• Ushering and managing audience flow during events
• Selling tickets to shows, workshops and classes
• Being available as a resource to customers, offering up-to-date information, correct directions and effective assistance as needed

Principal Responsibilities
Specific responsibilities include, but are not limited to:

• Supervising the public before, during and after performances [in line with PU’s covid-related safety measures]
• Representing Poplar Union to its audience and ensuring their comfort, enjoyment and safety
• Selling drinks (alcoholic [checking IDs] and non-alcoholic) and snacks from the PU pop-up bar.
• Checking customers’ tickets and concessionary ID before performances and workshops
• Working at the Box Office, selling tickets and offering information as the first port of call for customers
• Dealing with customer complaints quickly, confidently, effectively and appropriately
• Ensuring front of house is kept clean and presentable at all times
• Distributing and disseminating all relevant show material and information to the audience
• Being familiar with the fire alarm system and Emergency Evacuation Procedure (training will be provided), in order to take responsibility and implement these systems while on duty
• Paying attention to customer care for patrons with access needs and disabilities
• Complying with the venue’s Health and Safety policy and other relevant policies

Hours of Work: Minimum 2 hour shifts, as needed. Weekend and evening availability are a must.
Contract: Self Employed / Contract for services
Pay: £10.85 p/h (London Living wage)
Reporting to: Duty Manager, Artistic Director, Music Programmer

To apply for either the Front of House Assistant or Duty Manager positions, please send a CV and covering letter to Beth at: info@poplarunion.com.

Click HERE for full job description and person specification.


Duty Manager

Purpose of the Role

• To oversee and support the Front of House staff in the smooth running of Front of House operations during show times
• Be key members of the Poplar Union team, helping to liaise with companies using the space (stage managers, workshop leaders, etc.) as well as audiences visiting the venue
• To work with and supervise our pool of Front of House assistants and any security/door staff working on any events

Principal Responsibilities
Specific responsibilities include, but are not limited to:

• Supervising the public before, during and after performances [in line with PU’s covid-related safety measures]
• Representing Poplar Union to its audience and ensuring their comfort, enjoyment and safety
• Holding pre-show ushers briefing sessions, ensuring all FOH staff are well informed.
• Supervising all FOH staff when on duty
• Taking responsibility for the care and safety of all members of the public and all FOH staff who are on the premises during a shift
• Ensuring safe evacuation of the entire FOH area of the building (members of the public and staff) in the event of an emergency and liaising with emergency services
• Being familiar with the First Aid Procedures, fire alarm system and Emergency Evacuation Procedure (training will be provided) in order to take full responsibility and implement these systems while on duty
• To ensure that all Duty Manager Site Checks are performed pre- and post-shift
• Working with the FOH Manager and other team members to improve customer care for all patrons
• Paying attention to customer care for patrons with access needs and disabilities.
• Complying with and ensuring others comply with the venue’s Health and Safety policy and other relevant policies
• Overseeing reconciliation of monies (for programmes and merchandise) at end of shift.
• Security of the FOH area of the building, including switching off lights and securing doors and fire exits at the end of the shift
• Writing detailed show reports at the end of the shift that record audience numbers and highlight any aspects, issues and action points and sending these to the relevant members of staff
• Attending team meetings and training sessions as appropriate
• Assisting the FOH Manager with the organisation of rotas for FOH staff and volunteers, ensuring correct levels of staffing, making sure they are working to maximum potential and allowing the efficient running of front of house
• Identifying poor performance and acting quickly to tackle the issues as well as recognising and acknowledging good performance
• Dealing with customer complaints quickly, confidently, effectively and appropriately
• Occasionally setting up basic technical equipment for events/hires including, but not limited to, projectors, microphones and basic sound equipment

Hours of Work: Minimum 2 hour shifts, as needed. Weekend and evening availability are a must.
Contract: Self Employed / Contract for services.
Pay: £12 p/h.
Responsible for: Ushers, box office staff, security personnel and café bar assistants. Maintaining health and safety standards and security of the venue.
Reporting to: Artistic Director, Music Programmer

To apply for either the Front of House Assistant or Duty Manager positions, please send a CV and covering letter to Beth at: info@poplarunion.com.

Click HERE for full job description and person specification.